Run the registration desk

Find each attendee, print and hand over their badge, and take a payment at the desk.

6 steps, about 4 minutes · Print a one-page card
Watch it done (55 seconds, no sound). The captions in the video and the steps below say the same.
  1. Open the desk

    Where: The staff sign-in page, or The event › Event day › Registration desk

    Desk staff sign in with a Registration Desk Operator account and the desk opens. Organizers can open it from the event's menu.

    Screenshot: Open the desk
    From the demo event. Your screen shows your own event.
  2. Find the attendee

    Where: Registration desk › Fast Registration Scan

    Scan the Registration Pass QR on their phone or printed ticket. Or type their email, confirmation number or Badge ID and choose Find Registration.

  3. Check what the desk shows

    Where: Registration found

    The desk shows the registration, payment and badge status and whether they are checked in. All requirements complete means they are ready for their badge.

    Screenshot: Check what the desk shows
    From the demo event. Your screen shows your own event.
  4. Print and hand over the badge

    Where: Registration found › Print & Issue Badge

    Print & Issue Badge sends the badge to the printer for their registration type and checks them in at the same time, so the doors let them through. If the badge jams or smudges, find them again and choose Reprint Badge.

  5. Take a payment at the desk

    Where: Registration found › Collect payment at Registration Desk

    When payment is required, the amount due is shown. Choose how they paid (Card / POS terminal, Cash or Other verified payment), the amount received and the receipt or terminal reference. Tick that the payment has been received and verified, keep Print & issue badge ticked, and choose Verify Payment & Continue.

    Screenshot: Take a payment at the desk
    From the demo event. Your screen shows your own event.
  6. Someone else is coming instead

    Where: Registration found › Replace / Transfer Attendee

    When a company sends a different person, Replace / Transfer Attendee moves the registration to them. The original pass stops working, so only the new person can collect a badge.

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