Run the registration desk
For: Registration desk team
SCL Events
SCL Events
- Open the deskSign in at the staff sign-in page (/staff). The desk opens by itself.
- Find the attendeeScan their Registration Pass, or type their email, confirmation number or Badge ID.
- Check what the desk showsAll requirements complete: they are ready for their badge.
- Print and hand over the badgePrint & Issue Badge prints it and checks them in. Jammed? Find them again, Reprint Badge.
- Take a payment at the deskNot paid: choose how they paid, the amount and the receipt number, tick to confirm, Verify Payment & Continue.
- Someone else is coming insteadDifferent person? Replace / Transfer Attendee. The old pass stops working.
If something goes wrong
- No registration matched: try their email, or ask for the confirmation email.
- Two people matched: use the email or the confirmation number instead of a name.
- The badge did not print: check the printer is on and has cards or labels, then Reprint Badge.
- A payment you cannot verify: do not issue the badge; call the organizer.
Full guide with screenshots and a video: https://app.sclsevents.com/help/registration-deskVersion 10.118.0